Supporting teams with simple digital and AI enabled improvements
The AI Digital Champion apprenticeship helps staff use digital tools more confidently and introduce simple improvements that reduce manual tasks. Learners support their teams by improving everyday workflows and keeping systems running smoothly.
Overview
Apprenticeship Standard: Digital Support Technician (Level 3)
An entry‑level apprenticeship focused on building digital confidence and using technology and AI to work smarter.
Duration: 12 months learning + up to 3 months EPA
A supportive programme designed to develop strong digital foundations and workplace confidence.
Qualification: Level 3 Digital Support Technician Apprenticeship
Recognised evidence of practical digital and AI‑enabled support skills.
Programme Structure
Programme Structure: 8 core modules
Covering digital tools, AI‑supported productivity, secure data handling and customer support.
Masterclasses: 4 hours per month
Live, practical sessions focused on everyday digital systems and real workplace scenarios.
Delivery Options: Flexible cohort‑based delivery
Closed employer cohorts can choose remote, hybrid or face‑to‑face delivery.
Open cohorts are delivered fully remote.
Off‑the‑Job Training: 370 hours (approx. 6 hours per week)
Delivered through practical tasks embedded into everyday digital support work.
what we cover
Subjects Include:
- Digital Systems & AI Foundations
- Working Smarter with AI
- Data Safety with AI
- And more
Typical Job Roles
- IT Support Technician
- IT Service Desk Analyst
- Digital Service Advisor
- Customer Services Officer
- Applications Support Officer
- Digital Transformation Assistant
- Systems Support Officer
Funding & Eligibility
Who It’s For: Ideal for those early in their digital career
Perfect for people supporting colleagues or customers using digital systems and services. Learners need basic IT confidence and an interest in digital tools and technology, but no technical background is required.
Typical Job Roles
- IT Support Technician
- IT Service Desk Analyst
- Digital Service Advisor
- Customer Services Officer
- Applications Support Officer
- Digital Transformation Assistant
- Systems Support Officer
Funding: Up to £13,000 funded
Available through the apprenticeship growth and skills levy, government co‑funding, or levy transfer options.
Register Your Interest
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