Supporting teams with simple digital and AI enabled improvements

The AI Digital Champion apprenticeship helps staff use digital tools more confidently and introduce simple improvements that reduce manual tasks. Learners support their teams by improving everyday workflows and keeping systems running smoothly.

Apprenticeships

What this apprenticeship strengthens

  • Confidence with digital tools
  • Problem solving
  • Communication
  • Basic automation
  • Everyday support for systems and processes

What learners develop

  • Digital systems support
  • Task automation
  • Prompt writing
  • Chatbot setup
  • Secure information handling
  • Troubleshooting

How learning works day to day

Learners practise using tools that make work easier for themselves and their colleagues. They focus on practical steps that remove friction from everyday tasks.

Workplace projects

Typical projects include:

  • Automating small tasks
  • Improving self-service support
  • Creating simple chatbots
  • Reducing repeated admin
  • Organising shared information

Tools and platforms

  • Microsoft 365
  • Teams
  • Outlook
  • Excel
  • Power Automate
  • Copilot Chat

Who this is ideal for

Staff who:

  • Support others with digital tasks
  • Enjoy solving practical problems
  • Want confidence with modern tools

Works well for support staff, coordinators and team assistants.

Progression opportunities

  • Level 4 Business Analyst
  • Technical support roles
  • Digital operations

Register Your Interest

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